FAQ
We’ve put together answers to some of the questions we receive most often to make your shopping experience with Jourbag simple, clear, and convenient.
Where is Jourbag located?
Jourbag operates from the United States. Our business address is:
1305 E 22nd St, Brooklyn, New York 11210, United States
Do you offer free shipping?
Yes. We currently offer free standard shipping on eligible orders.
There is no minimum purchase requirement for free standard shipping.
How long does delivery take?
- Orders are generally processed within 1–2 business days, (Monday to Friday)
- After processing, standard shipping usually takes approximately 5–7 business days.
- Total estimated delivery time: 6–9 business days (Monday to Friday).
Please keep in mind that delivery times are estimates and can occasionally vary due to carrier delays, weather, public holidays, or other circumstances outside our control.
Will I receive an order confirmation email?
Yes. Once your order has been successfully placed, we will send you an order confirmation email containing your order information.
If you do not see the email shortly after placing your order, please check your spam or junk folder.
Do you provide order tracking?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Tracking details may take approximately 24–48 hours after dispatch to become active.
What is Jourbag’s Return Policy?
You can find complete information about returns, eligibility requirements, refund processing, and applicable timeframes in our Return & Refund Policy.
The policy explains the return process and the conditions that apply to eligible returns.
How can I request a return?
To request a return, please contact us at: support@jourbag.shop
When contacting our support team, please include your order number and the reason for your return so we can assist you more efficiently.
Are there any items that cannot be returned?
Some products may have specific return restrictions, including items identified as final sale or products that cannot reasonably be returned due to their nature.
Any applicable return restrictions will be clearly communicated on the relevant product page or at the time of purchase.
Customer Support
If you have any questions or need assistance with your order, our support team is ready to help:
Address: 1305 E 22nd St, Brooklyn, New York 11210, United States
Phone: +1 646 325 7236
Email: support@jourbag.shop
We’re committed to providing helpful and responsive customer support and making your shopping experience with Jourbag as easy and enjoyable as possible.