Shipping policy

Shipping & Delivery Policy – Jourbag

Thank you for choosing Jourbag. We want your order to reach you safely and on time, so we have provided clear shipping information below to help you understand our processing and delivery times.

This policy applies to orders placed through our online store.

Order Processing Time

  • Orders are generally processed within 1–2 business days
  • Processing days are Monday to Friday
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Processing begins after your order has been successfully placed and payment has been confirmed

Order Cut-Off Time

Daily Cut-Off Time: (GMT-05:00) Eastern Time (US & Canada)

  • Orders placed before the daily cut-off time may be processed on the same business day
  • Orders placed after the cut-off time will generally be processed on the next business day

Please note that the cut-off time does not guarantee same-day dispatch.

Shipping Method & Transit Time

  • Shipping Method: Standard Shipping
  • Estimated Transit Time: 5–7 business days (Monday to Friday).

Transit time begins once your order has been dispatched and may vary depending on the destination and shipping carrier.

Total Estimated Delivery Time

  • Processing Time: 1–2 business days
  • Transit Time: 5–7 business days
  • Total Estimated Delivery Time: 6–9 business days (Monday to Friday).

Delivery estimates are provided as a guide and are not guaranteed. Delays may occasionally occur because of carrier issues, severe weather, public holidays, high order volumes, or other circumstances outside our control.

Shipping Charges

  • Free Standard Shipping on all orders
  • No minimum purchase is required to qualify for free shipping

If any additional shipping charges apply to a particular order, they will be clearly shown at checkout before payment is completed.

Delivery Address

Orders will be shipped to the delivery address entered by the customer during checkout.

Please make sure that your name, address, postcode, apartment or unit number, and other delivery information are correct before completing your purchase.

Jourbag is not responsible for delivery problems or delays caused by an incorrect or incomplete address provided at checkout.

If you notice an address mistake after placing your order, please contact us as soon as possible.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at: support@jourbag.shop

We will do our best to accommodate your request if the order has not yet been processed.

Once an order has been processed or dispatched, we may no longer be able to make changes or cancel the shipment.

Order Tracking

Once your order has been dispatched:

  • You will receive a shipping confirmation email with your tracking information
  • Tracking details may take approximately 24–48 hours to become active
  • You can use the tracking information provided to follow the progress of your shipment

If your tracking information does not update immediately, please allow some time for the carrier's system to register the shipment.

Lost or Delayed Orders

If your package appears to be significantly delayed or the tracking information indicates that it may have been lost in transit, please contact us at: support@jourbag.shop

We will review the available tracking information and assist you with the shipping carrier where appropriate.

Please understand that once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our direct control.

Customer Support

For any shipping questions, delivery concerns, or assistance with your order, please contact us:

Address: 1305 E 22nd St, Brooklyn, New York 11210, United States

Phone: +1 646 325 7236

Email: support@jourbag.shop

Our support team is always happy to assist and help make your shopping experience as smooth and straightforward as possible.