Refund policy
Return & Refund Policy – Jourbag
At Jourbag, we want every customer to have a smooth and comfortable shopping experience. If you are not completely satisfied with your purchase, please review the policy below for information about returns, exchanges, and refunds.
This policy applies to orders placed through our online store and does not affect any consumer rights that may apply under applicable law.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and unwashed
- All original tags must remain attached
- Products should be returned in their original packaging
- Proof of purchase, such as your order number or receipt, is required
- Items must be returned in their original condition
Returns that do not meet these requirements may not be eligible for a refund.
2. How to Start a Return
To request a return, please contact our customer support team at:
Email: support@jourbag.shop
Please include your order number and the reason for your return.
Once your return request has been reviewed and approved, we will provide you with:
- Return instructions
- The return address
- A return shipping label, where applicable
Please: do not send an item back before receiving return instructions from our support team, as this may delay the processing of your return.
3. Damaged, Defective, or Incorrect Items
Please check your order as soon as it arrives.
If you receive:
- A damaged item
- A defective product
- The wrong product
- The wrong size or variation
please contact us within 48 hours of delivery at support@jourbag.shop as soon as possible and provide clear photos showing the issue.
Our team will review the details and work with you to provide an appropriate solution, which may include a replacement, exchange, or refund depending on the circumstances.
4. Exchanges
We offer exchanges for:
- Damaged or defective items
- Incorrect items received
- The wrong size being sent by us
- All exchanges are subject to product availability.
If the requested replacement is unavailable, we will contact you and discuss the available options.
Please note that delivery times for replacement items may vary depending on your location and product availability.
5. No Restocking Fees
Jourbag does not charge restocking fees for eligible returns.
You will not be charged an additional restocking fee simply because you return an eligible product.
6. Refund Process
Once we receive your returned item, our team will inspect it and confirm whether it meets the applicable return requirements.
If your return is approved:
The refund will be sent to your original payment method
- Refund processing generally takes 5–7 business days after approval
- Refunds are processed within 7 business days after approval.
- Your bank or payment provider may require additional time before the refund appears in your account
- The exact time required for the funds to appear may vary depending on your payment provider.
7. Discounts & Promotions
Promotional discounts and discount codes must be applied successfully at checkout.
We cannot apply a discount or promotional code to an order after it has already been placed.
If an order purchased with a discount is returned, the refund will generally be based on the actual amount paid for the returned item, subject to the terms of the applicable promotion.
Customer Support
If you have any questions about our Return & Refund Policy or need assistance with an order, please contact us:
Address: 1305 E 22nd St, Brooklyn, New York 11210, United States
Phone: +1 646 325 7236
Email: support@jourbag.shop
Our customer support team is here to help make the return and refund process as simple and straightforward as possible.